Statcounter uses The Planet as their hosting partner, however, there was an explosion in one of The Planet’s data centers last night caused by an electrical short. 9,000 servers and 7,500 customers were (and still are being) affected, including Statcounter. There were no injuries.
This means that people using Statcounter (like me) will have limited access to their stats, and some stats will even be lost.
The staff at Statcounter are gracious enough to keep everyone updated through their forum. They also suggest that if you are on one of the affected partitions and you need to track your stats before the issue is resolved, that you can set up a new project in your Statcounter account and start tracking again.
I think the team at Statcounter are being great throughout this whole ordeal and I can only imagine how stressful it must be for them. It’s during times like this when you realize which businesses believe in operating with integrity, and which don’t.
I just hope that everyone understands that this was an accident and was not Statcounter’s fault. I know people like to get pissy without knowing all the facts, but even though I may have lost some of my traffic stats, I’m thankful that things weren’t any worse.
I’m glad nobody was injured in the explosion, and I look forward to compulsively checking my stats like the obsessive freak that I am. In the meantime, this is an important reminder for everyone to make sure they have their eggs in more than one basket.
And also, keep backups of all your stuff! Servers have been known to lose data. Especially when they blow up.
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